Reference

citi99 Privacy Policy for Your Account

Our citi99 Privacy Policy explains what we collect when you open an account, sign in from a mobile browser, or use DANA, OVO, GoPay and QRIS.

Clear data purposesWallet record contextAccount access requests
citi99 citi99 Privacy Policy for Your Account
CONTACT PATHS

Privacy Help Near Your Account

A clear contact path helps when you need to understand or change account data. We ask you to use the support route displayed after sign-in and describe the request plainly, such as…

Access request Ask our support team for the personal data connected with your account. Include your sign-in phone detail and the relevant account step so we can locate the correct record.
Correction request Tell us which account detail needs changing, such as a phone number or wallet reference. We compare the request with verification records before applying an eligible correction.
Receipt question For DANA, OVO, GoPay or QRIS receipt concerns, share the transaction reference through the account support route. We use status data to trace the matching wallet event.
DATA PRACTICES

How Login And Wallet Data Stay Managed

We separate account access records from payment status details so a wallet event can be checked without opening unrelated account fields.

Account details

We collect the details needed to create and maintain your account, including contact data and phone verification results. These records help us connect your sign-in with the correct account.

Device sessions

When you sign in through a phone or desktop browser, we may record session, browser and device signals. These help us protect the account and investigate an unfamiliar login.

Cookies

Cookies can remember session choices and support page functions. You can manage browser cookie settings, although changing them may affect sign-in continuity or account access checks.

Wallet records

DANA, OVO, GoPay, QRIS, bank transfer and virtual account events may be stored with references and status details. We use them to reconcile account actions and receipt questions.

Security controls

Phone verification and sign-in checks help limit access to the account holder. Never share a verification code; contact support through the signed-in account route if access looks unusual.

Retention requests

We retain records for the period needed for account service, security, disputes or legal duties. You can ask what remains stored and request deletion where local law permits.

Privacy Policy Questions About citi99

These answers address the account and wallet questions we expect before you open an account or sign in. They explain how the Privacy Policy relates to phone verification, mobile access, payment references and requests made through our support route.

The citi99 Privacy Policy covers account details, phone verification, sign-in events, device signals, cookies, wallet references and support records created when you use the service where local law permits.

We use phone verification details to connect access with the correct account, help protect sign-in and investigate account requests. We do not use the verification record as permission for unrelated activity.

Yes. The Privacy Policy covers DANA and QRIS references, along with OVO, GoPay, bank transfer and virtual account status when those records are linked to an account action or receipt question.

You can contact support through the route shown after sign-in and request account data connected with your details. We may verify your identity first, and the response depends on local law.

Send a correction request through the account support route and identify the field that is wrong, such as a phone detail. We compare the request with verification records before changing eligible data.

We keep wallet and login records only as long as needed for account service, security checks, disputes or legal duties described here. You may ask what retention applies to your records.

You may request deletion through support, and we assess the request under applicable requirements. Some records may need to remain for security, account disputes or legal duties where local law permits.