Reference

citi99 Legal rules for your account

citi99 Legal sets out how your account, personal details, wallet records and lobby access are handled in Indonesia.

Account termsPrivacy handlingWallet recordsLocal access

Legal scope for Indonesia wallets

citi99 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Legal notice applies to the details you submit during account creation, the phone verification completed before account access, and activity recorded while you use the lobby. We use those records to connect your account with payment instructions and to investigate a status question when needed.

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DANA, OVO, GoPay and QRIS may appear as available payment routes, alongside bank transfer or virtual account options, but availability depends on local law and the status shown in your account. We do not treat a payment name as permission to access every service. You are
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responsible for reading the current terms before continuing, keeping your phone details accurate and contacting us when a record needs correction. The Legal page may change when our operating process or local requirements change; the current version on citi99 is the version we apply.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATH

Where to ask about Legal

A clear contact path helps when a Legal question concerns your account rather than a general page.

Account access Ask us to check a Legal access question after you provide your account identifier and verified phone details. We use those details to locate the relevant account record without asking for your wallet password.

Payment record For DANA, OVO, GoPay or QRIS questions, include the payment reference and visible status. Our support route can compare the record with the account activity attached to your citi99 profile.

Policy request Use the account-help contact route for a copy request, correction request or question about Legal wording. We will identify the relevant record and explain the next step available to you.

RECORDS AND CONTROL

How citi99 handles Legal records

Legal handling is tied to practical account controls, not broad statements. We connect phone verification, payment references and access events so a request can be checked against the right record.

Data use

We use account details to operate access, match payment references and respond to Legal requests. A request about your records should come from the verified account route so we can avoid disclosing details to the wrong person.

Cookies

Cookies may support sign-in continuity, page preferences and account movement between the lobby and cashier path. Clearing them can require you to repeat the phone verification or account sign-in step.

Account security

Your phone verification is an account control used before access. Keep the phone number current, do not share sign-in details, and contact us if an access event does not match your own activity.

Payment matching

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references may be checked against your account record. This helps us separate a pending payment question from an account identity question.

Record retention

We retain account and transaction records for the period needed to operate the service, handle disputes and meet applicable requirements. Ask through the Legal contact route if you need clarification about a record.

Change requests

You can request correction of inaccurate account details through support. Include the affected field and verified account identifier; we may ask for an account check before changing information.

Legal questions about citi99

These Legal answers address the checks that matter before account access: what the rules cover, how personal records are handled, and where to raise a correction or access request. We keep the answers tied to the account path, phone verification and Indonesian payment references rather than leaving you with general wording.

It covers account creation details, phone verification, access records, privacy handling, cookies, payment references and requests to correct account information. Access remains where local law permits and the current page governs.

Access depends on local law and the eligibility status shown for your location. Payment availability can also differ, so check the account cashier path before relying on DANA, OVO, GoPay or QRIS.

Phone verification helps connect access with the correct account holder and gives support a safer way to locate records. It is required before account access, so keep your phone details accurate.

We may use the payment reference, amount status and account identifier to investigate a DANA or QRIS question. Send only the details requested through support and never share a wallet password.

Yes. Send a correction request through the Legal contact route with the affected field and your verified account identifier. We may complete an account check before changing personal details.

Use the account-help contact route and state which record you need, such as phone verification or a payment reference. We will confirm the account connection before discussing records linked to you.

Stop sharing further sign-in details, note the time and device, then contact us with your account identifier. We can check access activity and explain the Legal steps available for your account.

citi99 Legal rules for your account

Where to ask about Legal

How citi99 handles Legal records

Data use

Cookies

Account security

Payment matching

Record retention

Change requests

Legal questions about citi99

01 What does the citi99 Legal page cover?

02 Is citi99 Legal access available throughout Indonesia?

03 Why does Legal require phone verification?

04 How does Legal treat DANA and QRIS records?

05 Can I request a change to my citi99 account data?

06 How do I ask for a copy of my Legal records?

07 What should I do if account access looks wrong?

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